FAQ

Print Specifications

The print will be 8 x 10 inches (20.3 x 25.4 cm) total with a 0.25 inch (0.64 cm) white border around the top and sides of each image in the print. Remaining white space at the bottom of each print will be for photographer signatures depending on the aspect ratio of each image.

Signed prints are only available until September 16, 2017 at 12 midnight EDT. They are not a part of a limited edition based on quantity.

Each print will be signed by the photographer on the front of the print, below the right side of the image.

Each print will be delivered with a letter declaring the location, date, and name of the photographer from National Geographic Creative.

A Light Jet 430 printer by Colours Imaging.

Matte Fuji Crystal Archive paper.

We ask that you remember and respect that the copyright in the photograph remains with the artist and you do not attempt to reproduce or license this photograph.

Order Processing

Credit card or PayPal.

Shipping and handling for orders within the United States will be $15. Shipping and handling for international orders will be $20. Please note that the shipping costs do not include Duties and Taxes.

Orders can only be cancelled during the time of the Flash Sale (until September 16, midnight EDT) and new orders can be placed. Please note that the refunding of orders may take up to 7 business days and processing by your bank may further delay a refund. For more information on refunds, please see the section on Refunds and Returns.

Please email NGCreativeFlashSale@natgeo.com with a description of the difficulties you encountered and include a screenshot, if possible.

Shipping

All orders are shipped from within the US. Orders from within the US will be shipped via USPS Priority Mail. All orders placed outside of the US will be shipped via APC Postal Logistics.

Please allow 4-6 weeks for delivery from the end of the sale. Customs clearance may delay the delivery of your package.

Each print will be shipped in a rigid envelope.

Each print will be accompanied by a letter within a 8.75 x 11.5 inch envelope and a letter with the print title and name of the photographer.

If your print arrived damaged, please keep all packaging material. The courier may request to review the packaging material as a part of the claims process. Email NGCreativeFlashSale@natgeo.com within 7 days of receipt and include a description and images of the damage.

You will receive an email with the tracking number of your package once it ships.

Please email NGCreativeFlashSale@natgeo.com with your order number, previous address, and updated address.

Customs

Customs fees and/or value added tax are not included in your order. When your package arrives in the country of delivery, it may incur an import tax. National Geographic Creative is not responsible for import fees, duty fees, custom fees or taxes that you may be charged upon arrival of your package.

The packages may be inspected by customs authorities, and National Geographic Creative may have to provide order, shipment, and product information to the courier to facilitate the customs clearance.

Refunds and Returns

National Geographic Creative cannot compensate your taxes and duties. You may contact your shipping courier for assistance in exporting the product to us.

Refunds cannot be issued after 7 days from the receipt of your package. You must return the print undamaged and in the original packaging for a refund. If you are unhappy with the print, you may return it undamaged. Shipping costs will not be refunded. Send the print to:

National Geographic Creative
Attn: Office 5110
1145 17th Street NW
Washington DC 20036-4688, USA

We strongly suggest that the print be sent with Delivery Confirmation. If National Geographic Creative does not receive your return, we cannot issue a refund.

Refunds on returns will be based on the daily exchange rate of the date purchased. Once the return is received and inspected, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

You are responsible for paying your own shipping costs for the return of your purchase, and shipping costs are non-refundable.

Items that are returned to us as non-deliverable or returned after the courier has made their maximum number of delivery attempts will be treated as a return. Shipping charges will be charged again for order replacements.

Once refunds are submitted, it may take 10 business days to apply to your account. If after 10 business days, you still have not seen the refund processed, contact your credit card company. They may require additional time to process the refund. If the credit card company does not have a record of the refund, contact NGCreativeFlashSale@natgeo.com.

Exact exchanges can be made only on damaged or defective prints. If your print arrived damaged, please keep all packaging material. The courier may request to review the packaging material as a part of the claims process. Email NGCreativeFlashSale@natgeo.com within 7 days of receipt and include a description and images of the damage.